Course Details

The organization leads to train participants with value-based learning and advanced tips and tools. It is a rigorous training program and the pupils are specified with expert guidance and comprehensive teaching. The specialities for the program are :

• Learn how to provide effective client service over the phone
• Project a professional image over the phone
• Master a professional, effective & reassuring telephone voice
• Gain client's trust using proven communication techniques
• Learn to question effectively over the phone
• Master proven techniques to manage irate customers professionally
• Learn tips for handling a busy reception
• Phrase more effectively for positive and clearer communication
• Establish the right words for unambiguous, positive & productive communication