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Communication In An Organisation

Home > PowerPoint Slides > Communication In An Organisation
Published in: Business Strategy
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This PPT will give a very handful knowledge about communication. There is various kind of communications like Interpersonal Communication,Organizational Communication etc.This Ppt will also give a brief idea about various functions of communication.

Rosita A / Subang Jaya

10 years of teaching experience

Qualification: MBA Strategic Management

Teaches: Business Studies, Presentation Skills, Public Speaking, Resume Writing, English, Bahasa Melayu, Economics, Management

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  1. COMMUNICATION CHAPTER 07 Compiled and prepared by Rosita Arman Michael Anniah
  2. WHAT IS COMMUNICATION Corn rnunication ' The transfer and understanding of meaning. Transfer means the message was received in a form that can be interpreted by the ' Understanding the message is not the same as the receiver agreeing with the message. Interpersonal Communication ' Communication between two or more people Organizational Communication All the patterns, network, and systems of communications within an organization
  3. Control Information Copyright 0 2005 Prentice Hall, Inc. All rights reserved. Four Functions of Communication 11-3 Functions of Communication Motivation Emotional Expression
  4. Functions of Communication ' Formal and informal communications act to control individuals' behaviors in organizations. Motivation ' Communications clarify for employees what is to done, how well they have done it, and what can be done to improve performance. Copyright 0 2005 Prentice Hall, Inc. All 11—4 rights reserved.
  5. Functions of Communication (cont'd) ' Social interaction in the form of work group communications provides a way for employees to express themselves. ' Individuals and work groups need information to make decisions or to do their work. Copyright 0 2005 Prentice Hall, Inc. All 11-5 rights reserved.
  6. Interpersonal Communication ' Message ' Source: sender's intended meaning ' Encoding ' The message converted to symbolic form ' Channel ' The medium through which the message travels ' Decoding ' The receiver's retranslation of the message ' Noise Disturbances that interfere with communications Copyright 0 2005 Prentice Hall, Inc. All 11-6 rights reserved.
  7. Encoding Sender Copyright 0 2005 Prentice Hall, Inc. All rights reserved. The Interpersonal Communication Process 11 7 Receiver IDecoding Message Noise Feedback
  8. Distortions in Communications ' Message Encoding ' The effect of the skills, attitudes, and knowledge of the sender on the process of encoding the message ' The social-cultural system of the sender ' The Message ' Symbols used to convey the message's meaning ' The content of the message itself ' The choice of message format ' Noise interfering with the message Copyright 0 2005 Prentice Hall, Inc. All 11-8 rights reserved.
  9. Distortions in Communications (cont'd) ' The Channel ' The sender's choice of the appropriate channel or multiple channels for conveying the message Receiver ' The effect of skills, attitudes, and knowledge of the receiver on the process of decoding the message ' The social-cultural system of the receiver Feedback Loop ' Communication channel distortions affecting the return message from receiver to sender Copyright 0 2005 Prentice Hall, Inc. All 11-9 rights reserved.
  10. Types of Interpersonal Communications methods Face-to-face e Telephone ' Group meetings ' Formal presentations ' Memos
  11. Evaluating Communication Methods Feedback ' Complexity capacity ' Breadth potential ' Confidentiality Encoding ease Decoding ease Copyright 0 2005 Prentice Hall, Inc. All rights reserved. Time-space constraint ' Cost ' Interpersonal warmth ' Formality ' Scanability ' Time consumption 11-11
  12. Interpersonal Communication (cont'd) o Nonverbal Communication ' Communication that is transmitted without words. , Sounds Images Situational behaviors ' Clothing and physical surroundings ' Body language: gestures, facial expressions, and other body movements that convey meaning. ' Verbal intonation: emphasis that a speaker gives to certain words or phrases that conveys meaning. Copyright 0 2005 Prentice Hall, Inc. All 11-12 rights reserved. 7%
  13. Interpersonal Communication Barriers National Culture Language Copyright 0 2005 Prentice Hall, Inc. All rights reserved. Filtering Emotions 4.1 Interpersonal Communication Defensiveness 11-13 Information Overload
  14. Barriers to Effective Interpersonal Communication ' Filtering ' The deliberate manipulation of information to make it appear more favorable to the receiver. ' Emotions Disregarding rational and objective thinking processes and substituting emotional judgments when interpreting messages. ' Information Overload ' Being confronted with a quantity of information that exceeds an individual's capacity to process it. Copyright 0 2005 Prentice Hall, Inc. All 11-14 rights reserved.
  15. Barriers to Effective Interpersonal Communication (cont'd) Defensiveness When threatened, reacting in a way that reduces the ability to achieve mutual understanding. ' Language ' The different meanings of and specialized ways (jargon) in which senders use words can cause receivers to misinterpret their messages. National Culture ' Culture influences the form, formality, openness, patterns and use of information in communications. Copyright 0 2005 Prentice Hall, Inc. All 11-15 rights reserved.
  16. Communications Copyright 0 2005 Prentice Hall, Inc. All rights reserved. Overcoming the Barriers to Effective Interpersonal 11-16 ' Use Feedback ' Simplify Language Listen Actively ' Constrain Emotions ' Watch Nonverbal Cues
  17. Active Listening Behaviors Avoid interrupting speaker Pa raphrase Avoid distracting actions or gestures Don't overtalk Active Listening questions empathetic Make eye contact Exhibit affirmative head nods and appropriate facial expressions Sourc : B Skills( pper a Copyright 0 2005 Prentice Hall, Inc. All 11 17 rights reserved. n P.L.H n k r Tr inin in M n rentice a m n
  18. Types of Organizational Communication Formal Communication ' Communication that follows the official chain of command or is part of the communication required to do one's job. Informal Corn munication ' Communication that is not defined by the organization's hierarchy. ' Permits employees to satisfy their need for social interaction. ' Can improve an organization's performance by creating faster and more effective channels of communication. Copyright 0 2005 Prentice Hall, Inc. All 11-18 rights reserved.
  19. Communication Lateral Copyright 0 2005 Prentice Hall, Inc. All 11-19 rights reserved. Flows
  20. Direction of Communication Flow Downward ' Communications that flow from managers to employees to inform, direct, coordinate, and evaluate employees. ' Communications that flow from employees up to managers to keep them aware of employee needs and how things can be improved to create a climate of trust and respect. Copyright 0 2005 Prentice Hall, Inc. All 11-20 rights reserved.
  21. Direction of Communication Flow (cont'd) ' Communication that takes place among employees on the same level in the organization to save time and facilitate coordination. Diagonal Cornrnunication ' Communication that cuts across both work areas and organizational levels in the interest of efficiency and speed. Copyright 0 2005 Prentice Hall, Inc. All 11-21 rights reserved.

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